A new Australia Post metropolitan service will offer select retailers a next-day delivery option.
The initiative aims to give both retailers and customers speed and certainty, the company said, adding that the move comes off the back of recent research that suggests 68 per cent of online shoppers are likely to abandon their order if delivery is deemed too slow.
“We’ve been listening to our customers, and know they expect more certainty, simplicity and speed when ordering online,” said Group Chief Executive Officer and Managing Director, Paul Graham.
“This new service provides a more agile, flexible delivery option as we head into our busiest time of the year.”
The metro service is available in Melbourne, Sydney and Brisbane. It will expand to other cities and increase its customer base over the next coming months.
“To support this new service and ensure we meet the next-day delivery offering, we have simplified our back-end systems to quickly identify the Australia Post Metro service orders, prioritising them for next day delivery,” Graham said.
“We have also been working in tandem with our retailers to ensure their distribution centres are set up to prioritise Australia Post Metro service orders.”
Myer’s Executive General Manager of Supply Chain, Tony Carr, said the announcement will ensure faster online deliveries for its customers.
“We know there is nothing more important than getting products to our customers in the quickest and most effective way and our partnership with Australia Post will ensure we continue to provide a leading online experience.”